AdmiNotes by Christopher Harvey

05/05/2004 08:40:50 PM - Lotus is a nice bunch of folks

Lotus is a nice bunch of folks

9 months ago, or so; I was working through an issue with Lotus support and was given an early version of a technote concerning the issue. Trying to be a good Domino Admin citizen, I posted the information here on my blog.

Today, I received perhaps the most polite email request I've ever seen. It requested that I pull the post because it contained names of Lotus employees and was not a final version of the technote. I was also provided the correct url to the final technote on IBM's site. I'm afraid that many other software companies would have jumped straight to threats of legal action. How could I not respond positively to such a wonderfully respectful request.

Thanks Lotus for not being like the other guys.

Comments

Comment posted by Keith Strickland05/07/2004 09:51:53 AM
Homepage: http://www.keithstric.com

I think that this is the norm for Lotus. They are very professional and do take into account customer input during events like LotusPhere. What other company will let you take your issues directly to the developer who coded the function you're using himself?

Keith

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